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Educating and Protecting Yourself
A crucial step in preventing fraud is protecting yourself and your card(s).
* Never provide or confirm personal information, such as card numbers,
social security numbers, information on the card or your PIN unless you know
who you are dealing with or you started the contact.
*
Take advantage of internet banking services to monitor activity on your
accounts daily.
* Place outgoing mail in Post Office mailboxes or at the local Post
Office rather than in a home mailbox.
*
Tear or shred receipts, bills, or account statements before throwing them
away.
*
This includes pre-screened credit card offers that, if thrown away intact,
could be used to submit a false application.
Note: To opt out of pre-screened credit card offers, call (888) 5-OPT
OUT (888-567-8688).
* Photocopy the card or record the information and store it in a safe,
accessible place. If photocopying, copy the front and back of the card to
capture both the card number and the phone number to report the card lost or
stolen.
* If a card is lost or stolen or fraud is suspected, call and report that
immediately using the SHAZAM toll-free phone number (800) 383-8000.
*
If a wallet is lost or stolen and the Social Security number is
compromised, call the three national credit-reporting agencies to place a
fraud alert on the name and Social Security number. Taking this action
prevents fraudulent applications from being approved. The numbers are:
- Equifax, (800) 525-6285 or visit www.equifax.com
- Experian (formerly TRW), (888) 397-3742 or visit www.experian.com
- Trans Union, (800) 680-7289 or visit www.transunion.com
* Order credit reports every year from the three national
credit-reporting agencies (above) or visit www.annualcreditreport.com.
Review the reports for accuracy.
* Pay close attention to statements and their billing cycles. If a statement
fails to show up on time, contact that organization. A missing bill or
statement may indicate a perpetrator has stolen information.
* Review statements each month for unauthorized or fraudulent transactions.
* After receiving a reissued card, contact any companies with which
recurring payments are established to notify them of the new expiration
date.
* Never disclose an account number or other personal information unless
initiating the call, transaction, or request. Avoid providing personal
information using a cellular or cordless phone. Never respond to e-mail
asking for personal information.
* Sign the back of the card. Failing to sign the card or writing “See ID” in
the signature panel could actually result in losses.
* Be alert whenever the card is taken away to complete the sale, like at a
restaurant. Skimming occurs most often in these situations. (Skimming refers
to a method of capturing card data by swiping the card through a device,
then using the data to manufacture a counterfeit card.) Identifying the
point of compromise can greatly assist law enforcement in catching the
criminal.
* Immediately report suspicious devices attached to ATMs or POS terminals.
* Report instances when a merchant offers to clean a card. It may be a ploy
to capture the card data using an electronic device.
* Memorize the PIN. Never write it on the card or anything carried with or
near the card.
* Never reveal the PIN or loan the card to another person.
* When entering the PIN, block the view of others by standing between the
terminal and any person waiting.
* Make sure the transaction is complete and obtain a receipt before leaving
a merchant location.
* Shop online only at secure Internet sites.
Be Alert to Identity Theft
Identity theft is a problem that impacts your organization and your customers
and is closely linked to account takeover fraud. Once successful, the
perpetrator may use your customer’s personal information to open other accounts,
order a debit card and PIN for an existing account, or commit additional crimes
against the true cardholder.
Learn more about how you can protect yourself from identity
theft, phishing
and electronic
scams.
Falcon Fraud Numbers at Shazam
Toll Free: (866) 508-2693
To Report a Card as Lost or Stolen at Shazam
Toll Free: (800) 383-8000
Updated 2-2009.
PHISHING ALERT: Random individuals and/or companies have received
fraudulent e-mail appearing to be sent from NACHA – The Electronic Payments
Association. This fraudulent e-mail contains the Subject line "Rejected ACH
Transaction" and indicates an ACH transaction was rejected and that
corporate client should review the transaction by clicking on the provided
hyperlink. This hyperlink directs the corporate client to a potentially
malicious web site that is designed to appear as the official NACHA web site. If
visited, this fraudulent web site could be used to install malware on the
corporate client's workstation. This email did not originate from NACHA
and that any recipient of this e-mail should not click on the provided
hyperlink.
It is important to remember that NACHA nor FDIC will never solicate information
from you via email. Furthermore, the FDIC will never notify you via email
that a bank has failed or ask you download a program to ensure that your FDIC
insurance is valid. Do NOT click on any of these links to download
information nor enter your account number, debit card number, date of birth,
social security number or credit card number because it may lead to potential
fraud and identity theft.
Updated 11-2009.